In addition to manufacturing products, MIB can also
perform some of the routine tasks the customer is doing
now and freeing up valuable staff time to perform other
Mississippi Industries for
the blind has the experience and capabilities to
perform paper to electronic document conversion.
With over 15,000,000
pages converted, MIB has proven its capabilities to
such customers as the Mississippi Workmanís
Compensation commission, Mississippi Department of
Human Services, Mississippi Department of Public
Safety, and the Mississippi Department of Employment
just to name a few.
MIB is a
full service Document Conversion provider.
MIB personnel perform
the necessary document preparation, scanning,
indexing, quality inspections and saving of the
documents in the proper format to the desired media.
required, MIB personnel will do any document
preparation that is required before the document can
This includes staple
removal, paper clip removal, placing any additional
notes added to the document on sticky notes or
similar products onto a separate page in the proper
place in the document to ensure that no information
several large, high output scanners and can convert
all types of paper documents to electronic,
The scanned documents
can be saved in many file types
and can be matched to
the customers desired type.
The scanners can scan
documents in 200 dpi or 300 dpi resolution, giving
the customer flexibility depending on the
MIB can also index the
documents in the manner required by the customer and
will work with the customer to establish the most
efficient indexing plan.
committed to providing a quality product during the
All pages are visually
checked to ensure that the images are readable and
representative of the original document.
Any pages not meeting
the quality standard are rescanned and placed in the
file at the proper position.
maintain the security of the customers documents at
all times. Documents are kept in a secure location
before, during and after the documents are scanned
to ensure confidentiality and privacy.
performing the functions in the document imaging
process have access to any customer documents.
equipment in the document imaging department is
totally isolated from other networks.
No equipment is
connected to the internet or other networks, so
there is no possibility for any unwanted access to
the customers documents.
the process of scanning the documents, a set of
documents is needed by the customer for their
internal use, MIB can retrieve the specified
documents and return to the customer for use within
a 24 hour period.
completion of the scanning, if the customer desires,
MIB can destroy the documents to ensure security for
the customer. At the same time, this will save the
customer storage space and costs associated with a
large volume of stored documents.
your one source for dealing with converting paper
documents to electronic documents to improve
retreval time, save manpower in searching and
retrieving documents, and save storage space.
Let MIB be your choice
for any document conversion project you may have.
And in doing so, you
will be providing employment to someone who is blind
or visually impaired.
Call MIB at 601-984-3200
or e-mail us at
Industries for the Blind operates a state of
the art call/contact center and can provide
both inbound and out bound call support. In
addition, we have electronic communication
capabilities such as e-mail.
Extensive Agent Training
of the agents employed by the MIB call
center receive extensive customer service
training and can provide the most
professional, customer oriented support
possible. In addition to the customer
service training, all agents will receive
project specific training that is based on
the needs of the customer and the
information to be communicated to the
extensive quality control program is in
place for all projects performed at MIB.
Call center staff routinely monitor calls to
ensure the highest performance by all MIB
agents. In addition, MIB has the capability
to record calls for use in quality
monitoring by MIB staff or the customer
along with being used for agent training.
MIB can also provide performance
statistics to the customer with reports that
are generated by our State of the Art Avaya
phone system. These reports can be provided
to the customer at any interval required by
State of the
MIB uses the
Avaya phone system in its call center. Avaya
is recognized as an industry leaderfor call
center appllications. The Avaya system has
all of the functions necessary to fulfill
both inbound and outbound campaigns. MIB
currently has 27 agent seats available for
customer use, but the Avaya system has the
capability for expansion to the quantity
required for any project. So MIB can grow
and accommodate the need for additional
agents as the customerís need increases.
MIB has a very high quality workforce.
All of the agents in our call center are
visually impaired. Todayís technology makes
this type of employment especially suited
for our employees. We use various types of
adaptive programs to meet the needs of our
employees. We use Zoom Text screen
magnifying software and JAWS screen reader.
These programs the MIB agents to perform
like a sighted agent and the caller will
never know that the person they are speaking
with is visually impaired. With every
project, you will be providing employment to
someone who is visually impaired and helping
to reduce the very high unemployment rate
for persons with a visual impairment.
If you have the need for call center
services, please contact MIB and let us show
what we can do to meet your needs.
If you have the requirement for one of these services or
have a need for a service not listed here, please
contact our Business Development Department for more information.